Shipping & Deliveries

 Our professional customer service team knows exactly what it's like when you've just ordered something online. You are waiting for your package to arrive, so we are committed to sending your items your way as soon as possible!

Please note when placing an order that the below conditions will apply.

Same Day Dispatch

If you need your order shipped on the same day that you ordered it, we can usually offer same day dispatch if we receive your order and your payment before 11:00 am. Before you place your order, make sure to give us a call on (02) 49720940, so we can make sure we can dispatch the item the same day and take payment for same day dispatch (costs are dependent on order size). However, this does not guarantee next day delivery as standard shipping times and fees apply.

Delivery

Once your order has been received we aim to dispatch your items for delivery within 1-7 business days. For delivery within Australia, we use Australia Post or Startrack express-Au post, We do not deliver to PO boxes and Parcel Lockers due to extra costs.

Costs

For orders to be delivered to Australian post codes, our pricing is as follows:
- Standard parcel post: $9.99 across the board.
Any return postage is at customers expense.



Same Day Dispatch (optional): Extra costs apply call to confirm.
Express Post: Extra costs may apply depending on parcel size.
Insurance (optional): Extra costs apply and depend on order size.
Registered Post (optional): Extra costs apply

Please send an email to info@diveswansea.com.au if you would like to make use of any of the above mentioned services. Our standard shipping method is regular Australia Post parcel post. This service is trackable but is not registered.

In Store Pick Up: You can simply select to pick your items up in store during the checkout process. We will then notify you when your order is ready for pick up and the delivery costs will automatically be $0.00. You can then pick your items up at our store: 2/2 Belmont Street, Swansea NSW 2281. Please bring your photo ID and order number with you when you pick up your items.

All prices are based on mainland Australia delivery.

Delivery Areas

We can deliver to the majority Australia wide , please note that some suppliers restrict the sales of their products outside of Australia and we do not offer. We may advise you on this when we have received your order.

Shipping to Remote Areas?

Many of our product’s ship to most areas in Australia. We try our best to cover the shipping costs for our standard fees , but in some cases (WA- West Coast side up to the NT for long spear guns example), this is not viable. In those cases, we will check the actual shipping costs and will email a quote. Customer reserves the right to cancel the order after receiving the quote.

Cancel, Change or Return Items

Please see our Return Policy for more details.

Delivery Address Changes

As long as we haven't shipped your items yet, we can simply change your details in our systems. Please call us as soon as possible though on
(02) 49720940 so we can change your address.

Payment Methods

The payments methods that we currently accept are VISA, MasterCard and PayPal or you can select to pick your order up at the store (2/2 Belmont Street Swansea NSW 2260).

Customer Address

Orders will be shipped to the address provided by you when creating your account. Please make sure your address is current and correct. Dive Swansea (Dive Swansea Pty. Ltd.) are not responsible for lost packages due to address not being updated or being incorrect. If the package is returned, there will be a charge to reship to your correct address. Address will be corrected on your account prior to reshipping. Dive Swansea are not responsible for items lost in the mail due to incorrect shipping addresses provided by the buyer.

Our opening hours for pick up are:

10:00 AM – 5:00PM Monday 
10:00AM - 5:00PM Tuesday
10:00AM - 05:00PM Wednesday
10:00AM - 05:00PM Thursday
10:00AM - 05:00PM Friday
08:00AM - 04:00PM Saturday
08:00AM    04:00PM Sunday

Product Availability.

Some items may not be immediately available for pickup from our store. Items not in stock usually arrive at the store within 2 - 3 business days but can take up to 10 business days. We'll send you an e-mail when your items are ready for pickup.

Thank you